Media Interview -
Al Bayan

Responses to be attributed to Jordan Walker, General Manager, Volkswagen Abu Dhabi

1. There has been a noticeable increase in temperature in the Gulf countries over the past few years. How are car companies dealing with this in terms of its impact on vehicles?

We understand the impact of extreme temperatures on various vehicle components, including batteries, tyres, and cooling systems. Volkswagen vehicles undergo rigorous testing to ensure they are designed and built for the UAE weather and perform reliably in extreme heat, protecting components like batteries and cooling systems.

At Volkswagen Abu Dhabi, we prioritize comfortable and safe driving, especially during summers. Emphasizing regular maintenance helps our customers keep their cars in optimal condition, ensuring reliability and mitigating the effects of extreme temperatures. Our service centers are equipped with specialized tools and trained technicians who understand the unique requirements of vehicles in this region. Measures such as using specialized coolant fluids for optimal performance in hot climates, and continuously enhancing the overall design of cooling systems to manage higher ambient temperatures, ensure that a customer’s Volkswagen remains dependable and efficient, providing peace of mind even during the hottest summer days.

2. What are the main problems in cars that result from the rise in temperature?

As temperatures rise, vehicles can face several challenges due to increased heat. The increase in temperature can significantly impact a vehicle's air conditioning (A/C) system, reducing its cooling efficiency. Moreover, high temperatures can also strain other components, such as the engine and battery, potentially leading to overheating and reduced performance.

Common issues include battery degradation, which can lead to reduced performance and lifespan. High temperatures also put stress on tyres, causing them to wear out faster and potentially affecting traction and safety.

Cooling systems are crucial in hot climates to prevent engines from overheating. If not properly maintained, cooling systems may struggle to regulate engine temperature, leading to potential breakdowns or reduced efficiency. Additionally, interior components such as upholstery and dashboard materials can deteriorate faster under prolonged exposure to heat.

3. What immediate actions should a driver take if a problem appears in their car? And what do you recommend?

If a vehicle driver notices a problem with their car while driving, it's crucial to take immediate action to ensure safety and prevent further damage.

If the engine overheats, the driver should pull over to a safe location immediately and turn off the engine. Continuing to drive with an overheated engine can cause severe and costly damage. It's essential to allow the engine to cool down before checking the coolant level and seek professional assistance if necessary. Avoid attempting repairs yourself to prevent potential injury or further vehicle damage.

If the issue prevents safe driving or requires mechanical expertise, contact roadside assistance or a professional mechanic for help. Volkswagen owners can contact our service hotline for immediate support.

We recommend drivers stay informed about their vehicle's maintenance schedule and address any minor issues promptly before they escalate. Regular servicing at authorized service centers, like Volkswagen Abu Dhabi and Al Ain, ensures trained technicians can identify and resolve issues before they become more serious.

4. What services does Volkswagen Abu Dhabi offer to customers regarding issues related to high temperatures?

At Volkswagen Abu Dhabi, we recognize the impact high temperatures can have on vehicles. That's why we offer specialized services, including detailed preventive check-ups, to ensure the vehicle remains reliable and performs optimally during the summer months.

Additionally, our trained technicians conduct regular coolant checks during every service appointment. This proactive approach helps maintain the efficiency of the cooling system, crucial for managing higher temperatures effectively. When necessary, we also recommend and perform coolant flushes to further enhance the cooling system's efficiency and extend the lifespan of its components. We also include A/C treatment with every service to ensure the air conditioning system operates at its best, providing comfortable interior temperatures even on the hottest days.

These services are designed to not only address immediate concerns related to high temperatures but also to uphold the reliability, performance, and comfort of every Volkswagen vehicle.

5. Are problems caused to a car by bad weather covered under insurance packages?

The insurance coverage for problems caused by bad weather depends on the specific terms and conditions outlined in the insurance policy. Comprehensive car insurance plans can provide full coverage to both the insured and the third party in almost all scenarios including theft, complete loss of the vehicle, fire, natural disasters and vandalism. There are also add-on services like engine cover, accessories cover, etc. It’s important for customers to carefully review their insurance packages and understand the extent of coverage for weather-related damages. Insurance policies may differ in what they cover, so it's advisable for car owners to familiarize themselves with the specific details of their insurance plan to ensure they have appropriate protection in case of weather-related incidents. It is also important to make sure your insurance covers your car for Authorized Dealer repairs so you can maintain your car to the highest of standards.